Scope of Services:
We provide print services for clothing, signage, and promotional products.
Customers can purchase clothing and products through us for print or supply their own items, accepting associated risks.
Product Quality & Care:
We use high-quality materials and industry-standard processes for all print applications.
For longevity of printed clothing items, customers must adhere to the care instructions provided:
We do not assume responsibility for damage resulting from improper washing, drying or handling.
Quotes & Orders
All quotations are valid for a period of 14 days from the date of issue and are subject to final submitted artwork.
After this time, a new quotation may be required.
Orders will not proceed until all required details, approvals, and applicable deposits have been received.
Timeframes:
All quotations are valid for a period of 14 days from the date of issue and are subject to final submitted artwork.
After this time a new quotation may be necessary.
Sample Policy
Samples may be provided at our discretion. Fees may apply.
Samples must be returned within 14 days in original condition, or the full purchase price will apply.
Pricing, Deposits & Payments
All prices are in AUD and are plus 10% GST, unless otherwise stated.
A deposit (typically 30–50%) may be required upon placement of your order and will be confirmed at the time of order.
Deposits are required for all custom, printed, branded, or made-to-order items to secure production and materials.
Deposits are non-refundable once production has commenced or materials have been ordered specifically for your job.
Full payment is required prior to or upon collection/installation, unless otherwise agreed in writing.
Goods will not be released until final payment has been received.
Ownership of goods remains with us until full payment has been received.
Late payments may incur a fee of 12% per month on any overdue amounts.
Turnaround:
Our turnaround time frames are approximately 7-14 working days, starting from date artwork approval is received and/or the initial deposit has been confirmed.
Any delays to either artwork approval or confirmation of deposit being made will result in completion dates being pushed back accordingly.
Cancellation of Order:
Cancellation fees may apply, if you cancel after order confirmation.
You will not be responsible for cancellation fees, if we cannot fulfil your order.
If your order has already been processed for print, then the order is not able to be cancelled.
Product Warranty and Returns Policy:
Faulty goods and prints supplied by us, must be returned within 21 days of purchase to assess for repair, replace or refund at our discretion.
Please note these items may need wholesale supplier evaluation, prior to a refund or replacement being approved.
Conditions for return of items supplied and printed by us:
Conditions for return of items NOT supplied yet printed by us:
The customer acknowledges the risk outlined above for printing to proceed on customer supplied items.
Claims will NOT be accepted:
Indemnification
Our total liability for any claim related to the goods or services provided under this agreement is limited to the amount paid under the relevant invoice. This applies regardless of the claim’s nature, including contract and negligence. We are not liable for indirect, special, or consequential losses.
Potential Refunds (at our discretion):
Product/Artwork/Embroidery/Printing Policy
Product Colours
Colours of goods displayed online & colour charts may vary from screen to screen. Garment colours may differ depending on batch and exposure to natural elements.
Artwork/Logo
We accept artwork/logos from customers under the understanding that the customer has sought permission from the owner of the artwork/logo for reproduction.
We will not be held responsible if a customer solicits reproduction without this permission. The responsibility is with the customer for any copyright infringements for logo use.
Modifying Orders
Colour or size changes are possible, before the items are ordered with the wholesaler or printed by us. After that, changes are not possible.
Artwork Fees & Conditions
A set-up fee may apply on new orders, however it will not be charged on future orders, unless changes have been made and then a new set up fee will apply.
Any artwork prepared by us (visual mock ups and artwork proofs) remain the property of First Option Print and Signs and are NOT to be used externally unless full permission is granted by us.
Dispute Resolution
If an issue arises, we will work with customers to find a fair resolution.
If an agreement cannot be reached, disputes may be referred to NSW Fair Trading for mediation.
If the dispute remains unresolved, it can be escalated to the NSW Civil and Administrative Tribunal (NCAT), which handles small business disputes and consumer complaint.
We love sharing about our work on social media!
If you prefer us not to use images of your items, please let us know.
